Shipping Policy
At GSM Depot, we’re committed to providing fast, reliable, and affordable shipping across Canada. We work with trusted carriers including Canada Post, Purolator, UPS, GLS, Canpar, and others to ensure your order arrives as quickly and safely as possible.
Free Shipping Across Canada
We offer free standard shipping on eligible orders over $129.99 CAD (before taxes and after discounts).
To qualify:
- Add at least $129.99 CAD worth of eligible products to your cart.
- Proceed to checkout.
- Select the available Free Shipping option during checkout.
For orders below $129.99 CAD, shipping costs are calculated automatically at checkout based on the destination, package size, weight, and carrier rates.
Local Pickup
Currently, GSM Depot does not offer local pickup.
We are actively exploring pickup solutions and working to make this option available in the future.
Order Processing
Orders are processed Monday through Friday, excluding statutory holidays.
Most orders ship within 1–2 business days, though processing times may vary during peak periods or for special‑order items.
Once your order ships, you will receive a confirmation email with tracking information.
Backorders
Some products may be available for purchase on backorder. This means the item is temporarily unavailable in our warehouse, but additional inventory is expected from the supplier.
Estimated processing times displayed on product pages are based on supplier information and may change without notice.
If your order contains a backordered item:
- We will submit the order request to the supplier immediately.
- You will receive tracking information once the item ships.
- Shipping timelines depend on supplier availability.
- We will notify you if availability changes significantly.
- If a product becomes unavailable or discontinued, we will contact you to discuss alternatives or a refund.
While we strive for accurate inventory, occasional discrepancies may occur due to supplier updates, high demand, or synchronization delays.
Delivery Times
Delivery times vary based on destination, carrier, and service selected.
Estimated delivery dates shown on product pages or at checkout are for reference only and are not guaranteed unless a guaranteed express service is purchased.
Transit times may be affected by:
- Weather conditions
- High parcel volumes
- Carrier delays
- Remote delivery locations
- Other circumstances beyond our control
Tracking Your Order
Once shipped, you will receive a tracking number by email. Please allow up to 24 hours for tracking to activate.
Orders containing multiple items may ship separately from different warehouses, resulting in multiple tracking numbers.
Remote & Rural Locations
Certain remote or hard‑to‑service areas may incur additional carrier‑imposed shipping charges.
If additional fees are required, we will contact you before shipping. You may choose to:
- Approve the additional charges
- Modify your order
- Cancel your order for a full refund
Oversized & Heavy Items
Some products may require additional shipping charges due to size, weight, or special handling requirements.
Examples include:
- Generators
- Pressure washers
- Ladders
- Outdoor power equipment
- Freight-only items
If a surcharge applies, we will contact you before processing your shipment.
Shipping Restrictions
GSMDepot.ca ships within Canada. GSMDepot.com serves customers in the United States.
Certain products may be restricted due to:
- Dangerous goods regulations
- Carrier limitations
- Manufacturer policies
- Oversized freight requirements
- Regional delivery restrictions
If we cannot ship an item to your location, we will contact you to discuss alternatives.
Lost, Delayed & Missing Shipments
Once an order has shipped, delivery timelines depend on the carrier.
If tracking shows no movement or your package appears missing, please contact Customer Service so we can initiate an investigation.
Please note:
- A package is not considered lost until the carrier completes its investigation.
- Carrier delays do not automatically qualify for a replacement or refund.
- We may await the carrier’s final determination before issuing a replacement, reshipment, store credit, or refund.
- Investigations may take several business days.
- Once accepted by the carrier, transit operations are under their control.
Incorrect Addresses
Customers are responsible for providing accurate and complete shipping information.
If an order is returned due to an incorrect address, additional shipping charges may apply to reship the order. Carrier‑incurred shipping fees are non‑refundable.
Damaged Shipments
If your order arrives damaged, please contact us promptly and provide:
- Your order number
- Photos of the damaged item
- Photos of the shipping box and packaging
This information helps us expedite the claims process and find the best solution.
Questions?
If you have any questions regarding shipping, delivery estimates, tracking, or charges, our Customer Service team is here to help.
Email: support@gsmdepot.ca
Phone: 1-833-476-6337
Thank you for shopping with GSM Depot. We appreciate your business.
```