Refund policy

GSM Depot Return/Refund Policy

GSM Depot wants you to be completely satisfied with your purchase. If you’re not, we offer refunds for eligible items up to 90 days after purchase.

1. Return Window

Unopened Items — May be returned within 90 days of delivery for a full refund.
Opened but Unused Items — Eligible for return within 30 days of delivery. Items must be in like‑new condition, with original packaging and all included accessories.
Used Items — Visibly used items are generally not eligible for a refund unless reviewed and approved by our support team with a valid justification. Our team will inspect the item and contact you with a decision.

How to Start a Return - To get started, please visit our return portal and follow the steps below:

Link: https://account.gsmdepot.com/orders

1. Click on your order

2. Click "Request Return" (top right corner)

3. Select a reason (this helps us improve!)

4. Submit your return request

Once submitted, our team will review your request. Please note that the cost of the return label will be deducted from your refund, unless the return is due to an error on our end.

We recommend reviewing our full return policy here.

If approved, we’ll send you a prepaid return label and tracking number via email.

2. Return Shipping Labels

Unless we made an error with your order, return shipping fees are the customer’s responsibility.

We can provide a prepaid return label at our preferred rate, which will be deducted from your refund.
You may also choose to use your own return shipping method.

If you received the wrong product, contact customer service immediately. While rare, shipping errors are handled promptly by our team.

3. Exceptions & Non‑Returnable Items

To maintain the quality of our product selection, returned items must be in the same condition as sold, unused, and with all original packaging, tags, and labels intact.

For example, if a kitchen appliance or tool comes in a branded box, both the item and its box must be returned in like‑new condition. We recommend reusing the original shipping box for added protection.

Non‑returnable items include:

Perishable goods
Customized or personalized products
Personal care items
Hazardous materials (e.g., flammable liquids, gases)
Items marked as final sale

Used or damaged items, products missing original packaging, or personal‑use items such as opened cookware or tools showing signs of wear will not be accepted.

4. Refund Processing Time

Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 4 business days.

Please allow additional time for your bank or credit card provider to process the refund.
If more than 7 business days have passed since approval, contact us at support@gsmdepot.ca.