Shipping policy

Shipping Policy

At GSM Depot, we're committed to providing fast, reliable, and affordable shipping across Canada. We work with trusted carriers including Canada Post, Purolator, UPS, GLS, Canpar, and others to ensure your order arrives as quickly and safely as possible.

Free Shipping Across Canada

We offer free standard shipping on eligible orders over $129.99 CAD (before taxes and after discounts).

To qualify:

Add at least $129.99 CAD worth of eligible products to your cart.
Proceed to checkout.
Select the available Free Shipping option during checkout.

For orders below $129.99 CAD, shipping costs are calculated automatically at checkout based on the destination, package size, weight, and carrier rates.

Local Pickup

Currently, GSM Depot does not offer local pickup.

We're actively exploring pickup solutions and working hard to make this option available to our Canadian customers in the future. Stay tuned for updates as we continue to improve our shopping experience.

Order Processing

Orders are processed Monday through Friday, excluding statutory holidays.

Most orders are processed and shipped within 1-2 business days, although processing times may vary during peak periods or for special-order items.

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Backorders

Some products may be available for purchase on backorder. This means the item is temporarily unavailable in our warehouse, but additional inventory is expected from the supplier or manufacturer.

When a product is on backorder, an estimated processing time may be displayed on the product page. These estimates are based on information provided by the supplier and are subject to change without notice.

If your order contains a backordered item:

We will submit the order request to the supplier as soon as your order is placed.
You will receive tracking information once the item ships.
Shipping timelines for backordered items depend on supplier availability.
If there is a significant change to the expected availability, we will contact you with an update.
If a product becomes unavailable or discontinued, we will contact you to discuss alternative options or a refund.

While we make every effort to maintain accurate inventory levels, occasional inventory discrepancies may occur due to supplier updates, high demand, or inventory synchronization delays.

Delivery Times

Delivery times vary depending on the destination, carrier, and service selected.

Estimated delivery dates displayed on product pages, at checkout, or by carriers are provided for reference only and are not guaranteed unless a guaranteed express service has been specifically purchased.

Transit times may be affected by:

Weather conditions
High parcel volumes
Carrier delays
Remote delivery locations
Other circumstances beyond our control

We always strive to ship orders as quickly as possible and keep customers informed of any significant delays.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email.

Please allow up to 24 hours for tracking information to become active on the carrier's website.

If your order contains multiple items, it may ship in separate packages from different warehouses. If this occurs, separate tracking numbers may be provided.

Remote & Rural Locations

Certain remote, rural, or hard-to-service areas may be subject to additional shipping charges imposed by the carrier.

If additional fees are required, we will contact you before shipping your order. You will have the option to:

Approve the additional shipping charges
Modify your order
Cancel your order for a full refund

Our team will always make every effort to find the most economical shipping option available.

Oversized & Heavy Items

Some products may require additional shipping charges due to their size, weight, dimensions, or special handling requirements.

Examples may include:

Generators
Pressure washers
Ladders
Outdoor power equipment
Freight-only items
Other oversized products

If an additional surcharge applies, we will contact you before processing your shipment.

Shipping Restrictions

GSMDepot.ca currently ships to addresses within Canada, while GSMDepot.com serves customers throughout the United States.

Certain products may be subject to shipping restrictions due to:

Dangerous goods regulations
Carrier limitations
Manufacturer policies
Oversized freight requirements
Regional delivery restrictions

If we are unable to ship an item to your location, we will contact you to discuss available alternatives.

Lost, Delayed & Missing Shipments

Once an order has been shipped, delivery timelines are subject to the carrier's network and operations.

If your tracking information shows no movement for an extended period or your package appears to be missing, please contact our Customer Service team so that we can initiate an investigation with the carrier.

Please note:

A package is not considered lost until the carrier has completed its investigation.
Carrier delays do not automatically qualify for a replacement or refund.
GSM Depot reserves the right to await the carrier's final determination before issuing a replacement, reshipment, store credit, or refund.
Investigation timelines vary by carrier and may take several business days to complete.
Once a package has been accepted by the carrier, delivery and transit operations are under the carrier's control.

We understand that shipping delays can be frustrating and will work closely with both the customer and the carrier to help resolve the situation as quickly as possible.

Incorrect Addresses

Customers are responsible for ensuring that their shipping address is accurate and complete at the time of purchase.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to reship the order. Shipping charges incurred by the carrier are non-refundable.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
Photos of the damaged item
Photos of the shipping box and packaging

This information helps us expedite the claims process with the carrier and find the best solution as quickly as possible.

Questions?

If you have any questions regarding shipping, delivery estimates, tracking information, or shipping charges, our Customer Service team is here to help.

Email: support@gsmdepot.ca
Phone: 1-833-476-6337

Thank you for shopping with GSM Depot. We appreciate your business and look forward to serving you.